ALL TICKETS ARE NON-REFUNDABLE. Should a passenger fail to make his/her scheduled departure time, their ticket will no longer be valid, and therefore the passenger will be required to make a new reservation. Passengers who need to make changes to their reservations prior to departure will be charged a $50.00 service fee per round trip ticket and $25.00 per one way ticket.
Seastreak ferry service delay and/or cancellation policy:
Seastreak does not guarantee the trip will take five hours as travel times may vary due to weather, tides, sea conditions, and/or other unforeseen circumstances. Seastreak at its sole and absolute discretion reserves the right to cancel any scheduled trip and/or substitute another vessel without liability if it becomes necessary for any reason. Seastreak does not guarantee that the service shall depart or arrive at the time stated in the schedule and will not be liable for any additional travel costs incurred by the passenger as a result of any cancellation or delay.
Seastreak NJ/NYC/Martha’s Vineyard ferry service contingency policy:
New York Departures: Ticketed passengers who have not yet departed from NY will be offered either an exchange for a ticket on a different day, a full refund, or alternative transportation via luxury motor coach to New Bedford, Massachusetts, where they will be transported to Martha's Vineyard on a Seastreak high-speed ferry. By using this option, passengers will have the convenience of returning via our fast ferry to E35th St. in NYC, or to the Conner’s ferry terminal in NJ.
Martha’s Vineyard Departures: Ticketed passengers that are on Martha's Vineyard at the time of the cancellation will be put on a Seastreak ferry which will arrive in New Bedford, MA, where they will then be transported via motor coach to Grand Central Station NYC and the Conner’s Ferry Terminal in Highlands, NJ. This alternate transportation option will be offered at the time of cancellation in exchange for their Martha's Vineyard to NYC/NJ departure ferry ticket. Passengers can also choose to use their ticket on another day (subject to availability), or may choose to return to NYC/NJ via another means of transportation and receive refund of the unused portion of their ticket (valid ticket must be presented to a ticket agent in order to qualify for this refund).